Shipping Policy

Last updated: 22 August 2026

This policy explains production time, delivery options, international charges and what to do if a parcel is delayed, lost or damaged.

Production and dispatch

Every made-to-order product has a production period before it is dispatched. Our current production and dispatch estimate is shown in the announcement banner and, where applicable, on the product page.

As a general guide:

• customised branding irons and leather stamps are normally produced within 1–2 working days; and

• made-to-order leather alphabet and type sets are normally produced within 3–5 working days.

A working day means Monday to Friday, excluding bank holidays in England. Production estimates begin after we have received payment and all information needed to make the order. If artwork, wording or another required detail is missing or needs clarification, the estimate may begin or resume once the issue is resolved.

Production and dispatch times are estimates, not guaranteed delivery dates. If the live estimate differs from the general guide above, the live estimate shown when you order is the more current indication.

Delivery options and charges

Available delivery services, prices and estimated transit times are shown at checkout for the delivery address entered. Delivery time is additional to production time.

UK standard delivery may be offered free where shown on the website or at checkout. Faster, tracked or signed services may cost more. The service named in the order confirmation is the service selected for that order.

Tracking

Where tracking or delivery confirmation is available, we will send the relevant details after dispatch. Some postal services provide delivery confirmation rather than full point-to-point tracking.

Tracking can take time to update after a parcel is handed to the carrier. A dispatch notification does not mean that the carrier's first scan will appear immediately.

UK delivery

UK delivery estimates shown at checkout are carrier estimates and are not guaranteed unless the service is expressly sold as guaranteed. Bank holidays, severe weather, industrial action and carrier disruption can extend delivery time.

International delivery

We ship to the countries made available at checkout. International transit estimates are approximate and may be affected by customs clearance, local carriers, public holidays and events outside our control.

If a destination or service is unavailable, contact us before ordering. We may cancel and refund an order if we cannot lawfully or reasonably ship it to the address provided.

Import duties, taxes and customs charges

For deliveries outside the United Kingdom, import VAT, customs duty, brokerage or carrier handling charges may be imposed by the destination country.

Unless checkout expressly states that a particular charge has been collected, these charges are not included in the product price or delivery charge and are the recipient's responsibility. We cannot predict the amount. Contact the destination country's customs authority for guidance before ordering.

You are responsible for providing information reasonably required for customs clearance and for paying charges imposed by local authorities or carriers. Refusing or failing to pay a customs charge may cause delay, return or disposal of a parcel. Any refund for a returned parcel will be handled under the Returns, Refunds and Cancellations Policy and may be reduced by costs we cannot recover, where the law permits.

We will describe the parcel and its value accurately and will not mark a commercial order as a gift or understate its value.

Delivery address and missed delivery

Please check the delivery address carefully before paying. Contact us immediately if it is incorrect; we cannot guarantee that an address can be changed after production, packing or dispatch.

If delivery is attempted, follow the carrier's instructions promptly. If a parcel is returned because the address was incorrect or incomplete, delivery was refused, customs charges were not paid, or it was not collected, we may ask you to pay the reasonable cost of sending it again. Any cancellation or refund remains subject to the law and our Returns, Refunds and Cancellations Policy.

Delayed or apparently lost parcels

Check the tracking information, delivery address, safe places and neighbours first. If a parcel has not arrived by the end of the carrier's estimated window, email mike@outpostworkshop.co.uk with your order number.

Carriers normally require a waiting period before treating a parcel as lost. We will investigate and, where the parcel is confirmed lost, arrange an appropriate replacement or refund. Your statutory rights concerning late delivery are unaffected.

Damage in transit

If a parcel arrives damaged, keep the goods and all packaging and contact us as soon as reasonably possible with photographs. This helps us resolve the problem and make a carrier claim. Your statutory rights are not affected if you cannot report it immediately.

Split shipments

We may send items separately where this is practical, for example if products have different production times. We will not charge additional delivery without your agreement.

Contact

For shipping questions, email mike@outpostworkshop.co.uk.

Outpost Workshop is operated by Michael Kelly, a sole trader trading as Outpost Workshop.

Correspondence address: 21 Ashfield Road, Aigburth, Liverpool, L17 0BY, United Kingdom