Terms of Service

Last updated: 22 August 2026

These Terms of Service apply when you use outpostworkshop.co.uk or purchase products from Outpost Workshop. Please read them together with our Returns, Refunds and Cancellations Policy, Shipping Policy and Privacy Policy.

Nothing in these Terms limits rights that cannot lawfully be limited, including statutory consumer rights.

1. About us

Outpost Workshop is operated by Michael Kelly, a sole trader trading as Outpost Workshop.

Correspondence address: 21 Ashfield Road, Aigburth, Liverpool, L17 0BY, United Kingdom
Email: mike@outpostworkshop.co.uk
Website: outpostworkshop.co.uk

The store is hosted by Shopify, which provides the ecommerce platform used to display products, take orders and operate checkout.

2. Using the website

You may use the website only for lawful purposes. You must not:

• interfere with the website, checkout or security systems;

• introduce malicious code;

• scrape, copy or exploit site content for a commercial purpose without permission;

• attempt to gain unauthorised access to systems or accounts; or

• use the website or products in a way that infringes another person's rights or breaks the law.

We may suspend access where reasonably necessary to protect the website, customers or the business.

3. Products and availability

We take reasonable care to describe products accurately. Product photographs are illustrative; colours, grain, surface finish and other natural or manufacturing details may vary slightly. Display settings can also affect how images appear.

Availability, specifications and prices may change before an order is placed. We may discontinue a product or limit quantities. If we cannot supply an accepted order, we will contact you and refund any amount paid for the unavailable item.

4. Custom products and artwork

Custom branding irons, leather stamps and personalised template products are manufactured from the size, wording, artwork and options submitted with the order.

By submitting artwork, wording or other material, you confirm that:

• it is accurate and complete;

• you own it or have permission to use it and to authorise us to manufacture the product;

• its use will not infringe copyright, trade marks, privacy or any other third-party right; and

• it is not unlawful, fraudulent, threatening, hateful or otherwise inappropriate.

You are responsible for checking names, spelling, dates, dimensions and other customer-supplied details before ordering. If something is unclear or unsuitable for machining, we will normally contact you. We may make reasonable technical adjustments, such as cleaning lines, simplifying very fine details or scaling artwork proportionally, to manufacture the product.

Unless a separate proof or approval stage is expressly agreed, we may begin production after checking the supplied material without sending a visual proof. We may refuse or cancel work that we reasonably believe is unlawful, unsafe, technically unsuitable or likely to infringe another person's rights; if appropriate, we will refund the affected item.

You grant us a limited, non-exclusive licence to store, adapt and use the supplied material only as reasonably necessary to assess, manufacture, deliver and support your order, comply with law and resolve disputes. We will not use a customer's logo or custom artwork in public marketing without permission.

5. What is included

An order includes only the items and options shown in the product description, configurator and order summary at the time of purchase.

Wooden handles, electric heaters, stands, hammering handles and other accessories are included only when the relevant option is selected or the product description expressly says they are included. Compatibility and size limits shown in the configurator form part of the product description.

Please review the basket before checkout and contact us promptly if the confirmation does not match what you intended to order.

6. Orders and contract formation

Placing an order is an offer to buy the selected products under these Terms. A contract is formed when we send an order confirmation, subject to successful payment and our right to cancel where we cannot accept or fulfil the order.

We may refuse or cancel an order for a legitimate reason, including an obvious pricing error, failed or reversed payment, suspected fraud, unlawful artwork, unavailable materials, an unsafe or technically impossible specification, or a delivery restriction. If we cancel after payment, we will refund the cancelled amount.

Because custom production can begin shortly after confirmation, changes are not guaranteed. Contact us immediately if you spot an error.

7. Prices, tax and payment

The price payable is the amount displayed in the basket and checkout when the order is submitted, including selected options. Delivery charges and any tax collected by us are shown before payment.

Prices may change at any time but will not normally affect an accepted order. If a price or discount is obviously incorrect, we may contact you before production to offer the correct price or cancel and refund the order.

Payment is processed by the payment method chosen at checkout. You confirm that you are authorised to use that method and that the billing information is accurate.

For international orders, local import duties, taxes and carrier handling fees may be payable separately as explained in the Shipping Policy.

8. Production and delivery

Current production and dispatch estimates are shown on the website. They are estimates rather than guaranteed delivery dates unless we expressly agree otherwise in writing.

Delivery services, charges, tracking, international customs information and what to do about a delayed, lost or damaged parcel are set out in our Shipping Policy.

Please provide a complete and accurate delivery address. Contact us immediately if it is wrong; we cannot guarantee a change after packing or dispatch.

For consumer orders, responsibility for the goods remains with us until they are delivered to you or to a person you identified to receive them, except where you independently appoint a carrier not offered by us.

9. Cancellations, returns and refunds

Our Returns, Refunds and Cancellations Policy forms part of these Terms.

Most custom and personalised products are excluded from the statutory change-of-mind cancellation right. Standard, non-personalised products may qualify for the 14-day online cancellation right. Faulty, damaged, incorrect and misdescribed goods remain protected by law.

10. Safe and appropriate use

Branding irons, heaters, flame-heating handles, stamps and related tools can become hot or require force. Read and follow all supplied instructions, use suitable protective equipment, work in a ventilated area away from flammable materials and keep tools away from children and vulnerable people.

Check that the chosen tool, heat source and material are compatible. Test temperature, pressure and technique on scrap material before marking finished work. Do not use a wooden flame-heating handle as a hammering handle, and do not use flame-heated tools on materials that may melt, release harmful fumes or ignite.

We are not responsible for damage caused by misuse, incompatible materials, unauthorised modification, normal wear, failure to follow instructions or use outside the product's stated purpose. This does not limit liability that cannot legally be excluded.

11. Intellectual property on the website

Unless stated otherwise, the website and its text, photographs, videos, graphics, logo, product layouts and other content belong to Outpost Workshop or are used under licence. You may view them for personal use but may not reproduce, distribute, modify or use them commercially without written permission.

Customer ownership of submitted artwork is not transferred to us. The limited licence in section 4 applies only for the purposes stated there.

12. Third-party services and links

The website may use or link to services operated by Shopify, payment providers, delivery providers, review platforms and other third parties. Their own terms and privacy information may apply to their services. We are not responsible for third-party websites that we do not control, although this does not affect our responsibility for fulfilling your order.

13. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made or caused by information, instructions or materials supplied by you.

If you are a consumer, we are not responsible for losses connected with a trade, business, craft or profession, such as lost profit, revenue, contracts, opportunity, goodwill or production time.

If you purchase wholly or mainly for business purposes, then, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss or for loss of profit, revenue, business, opportunity, goodwill or data. Our total liability arising from a business order will not exceed the amount paid for that order, except where a different limit is required by law or expressly agreed in writing.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.

14. Events outside reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, carrier disruption, customs action, industrial action, power or internet failure, machinery breakdown, fire, flood, epidemic, material shortage or governmental action.

We will take reasonable steps to reduce the effect, keep you informed where appropriate and resume performance as soon as reasonably possible. Your legal rights in relation to serious delay remain unaffected.

15. Changes to these Terms

We may update these Terms for future orders to reflect changes to products, services or law. The version in force when your order is accepted normally governs that order. The latest version will be posted with its effective date.

16. General terms

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

If we delay enforcing a right, that does not waive it. You may not transfer your rights under an order without our consent; we may transfer our rights and obligations only where this does not reduce your protections. No person other than you and us has a right to enforce these Terms.

These Terms, together with the policies linked above and the agreed order details, form the agreement between you and us for the purchase.

17. Governing law and disputes

These Terms and orders placed through the website are governed by the law of England and Wales.

If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live elsewhere in the United Kingdom, in the courts of the part of the UK where you live. Mandatory consumer protections in your country of residence continue to apply where the law requires.

Please contact us first so we can try to resolve any concern informally.

18. Contact

Michael Kelly trading as Outpost Workshop
Correspondence address: 21 Ashfield Road, Aigburth, Liverpool, L17 0BY, United Kingdom
Email: mike@outpostworkshop.co.uk